SS2020 Bespoke COLLECTION

I, hereby, understand and accept SS2020 Collection is a Bespoke service, hence no refund, cancellation, or exchanges will be accepted after the order is placed unless the product is faulty.

Returns will only be accepted with proof of purchase on items within 15 days from the date of shipment. Items returned outside this period will not be accepted. 

YIE KIM is not responsible for any damages incurred after unpacking on arrival. Please provide picture proof of any damages within the packaging.
Items must be in original condition (including tags) and must not have been worn, altered or washed. All items which are shipped with your order must be returned.

YIE KIM do not refund international prepaid tax and duties paid at the time of checkout. Should you wish to return an item, contact your local customs office to obtain your tax refund.

We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage and import costs are not refundable. Items exchanged will be re-sent at our cost.

Return to Online Store

SS2020 Bespoke COLLECTION
I, hereby, understand and accept SS2020 Collection is a Bespoke service, hence no refund, cancellation, or exchanges will be accepted after the order is placed unless the product is faulty.

The process for returning to the Online Store is detailed below:

1 — Submit a Return
Contact YIE KIM Online Store via email at contact@yiekim.com and request a Return Number. Please include the original order number in the email.

2 — Complete the Returns Form
The ONLINE RETURN & EXCHANGE FORM (download it as a pdf) must be completed and sent to us with your return as printed.

3 — Pack Your Return
When returning items ensure you enclose:
– The completed Returns Form, including your return number
– Your Invoice (included in your delivery)
– The item(s) for return, including packaging

4 — Send Your Return
For all returns use a reputable courier company such as DHL, or an express postal service to ensure your item is received within the accepted time frame.

Send your return to:
MILANO CONFEZIONI DI OLGA BALTMANE (ATTN: YIE KIM)
VIA ZURETTI 37, MILANO, 20125, MILANO, ITALY

State on the outside of your parcel that this is a ‘return to shipper’ and note the original tracking number.

YIE KIM is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

Processing times

Once the items have been received, they will undergo a quality review. Once cleared, you will either receive your refund on the purchase price directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 10 working days of receiving your return.

Returns or exchanges will only be accepted with proof of purchase on items within 15 days from the date of shipment. Items returned outside this period will not be accepted.